Lucidya
A Saudi AI-powered customer experience management platform that analyzes Arabic content across its dialects
Lucidya is a Saudi AI-powered customer experience management company, founded in Jeddah in 2016 and now based in Riyadh. It raised $30 million in a Series B in 2025, led by Impact46.
What does Lucidya do?
Lucidya started as a social media monitoring and sentiment analysis tool for Arabic content, after its founder noticed that analytics tools barely supported Arabic. It grew into a suite of customer experience products that includes a unified inbox, surveys, media monitoring and an AI customer service agent. It was founded in Jeddah in 2016 and is now based in Riyadh.
Products
Monitoring and analysis of brand signals on social media, with sentiment analysis across Arabic dialects
A unified inbox for direct messages, email and comments, built for customer service teams
An AI customer service agent that works around the clock in Arabic dialects, launched in 2026
Key features
- Sentiment analysis across more than 15 Arabic dialects (according to the company)
- Monitoring of social media and other media, including TV and radio
- A unified inbox across multiple channels
- A customer data platform and surveys
- An AI analytics assistant called Luci
- Founded in Jeddah in 2016, now based in Riyadh
- Minority investors linked to government entities: the Saudi Venture Capital Company led the seed round, and Aramco's Wa'ed Ventures and Takamol Ventures joined the Series B
- Received a non-equity grant of 5 million riyals from the National Information Technology Development Program in 2025
- Calling the Series B the largest round for an AI company in the region is the company's own description
- Its valuation has not been disclosed
The documentary
Funding rounds
| Round | Date | Amount | Lead | Investors | Source |
|---|---|---|---|---|---|
| Series B | July 2025 | $30M | Impact46 | Impact46, Wa'ed Ventures, Takamol Ventures, SparkLabs, Rua Growth Fund, ARG | Source |
| NTDP grant (non-dilutive, SAR 5M) (Grant) | April 2025 | $1.3M | National Technology Development Program | National Technology Development Program | Source |
| Series A | January 2022 | $6M | Rua Growth Fund | Rua Growth Fund, M.A.L Ventures, AlRashed Group, VentureSouq | Source |
| Seed | January 2019 | $1.1M | Saudi Venture Capital Company | Saudi Venture Capital Company, Abunayyan Holding, VentureSouq, SEEDRA Ventures | Source |
Key investors
Founders
Common questions about Lucidya
When and where was Lucidya founded?
It was founded in Jeddah in 2016 and is now based in Riyadh.
Who founded Lucidya?
Abdullah Asiri, founder and CEO, together with co-founder and chief technology officer Zuhair Khayyat.
How much has Lucidya raised?
About $37 million across funding rounds, the latest a $30 million Series B in July 2025 led by Impact46.
What does Lucidya offer?
An AI-powered customer experience management platform that covers social media monitoring, sentiment analysis in Arabic dialects, and customer service.